We use Australia Post’s express service for all clients who require garments to be posted. We provide a tracking number which can be used to track a parcels’ status and estimated delivery date. A fee of $35 is charged for return express delivery, which includes a pre-paid return satchel.
Postal orders are dispatched as far in advance as possible to ensure timely delivery. However, we do not take responsibility for any postal delays that occur once the items are posted, including late or lost packages. For Friday-Sunday hires, returns must be lodged at an AusPost office before close on the Monday following your hire.
When you receive your garment it will come packed with an extra postage satchel for you to use when returning it to us. This will already be filled out with our address. To return it, please repack the garment, fill out your details as the sender and take the parcel to an AusPost office to lodge it. Returns must be lodged over the counter at an AusPost office, not via postal boxes, as these can cause delays and mean that the parcel isn't scanned.
